Frequently Asked Questions

Get answers to your questions about our products—styles and pricing, purchasing and shipping, after-sales service, and more—to help you better understand BanyanCover’s furniture textiles and home décor.

 

Warehouse Address? Styles and Prices? How to Select?

✅ Our 10,000 square meter stock warehouse is located in Zhihe Town, Pengzhou City, Chengdu.
✅ We have over 100,000 styles available in stock. Contact us for a catalog and pricing information, and follow our social media moments to see the latest styles.
✅ You can select and order online through our official website and WeChat, but we highly recommend visiting our location in person for a more comprehensive selection experience.

What Materials Are Used in the Furniture? How to Restore and Preserve Antique Furniture?

✅ We primarily use carefully selected natural solid woods (teak, mango wood, rosewood) combined with traditional craftsmanship to create our products.
✅ For antique furniture, we offer two professional restoration options:
Museum-Quality Maintenance: This involves deep cleaning and structural reinforcement while preserving all historical traces and patina intact.
Practical Restoration: Retaining the original structure, this option applies an eco-friendly coating to the surface to enhance durability.
All restorations adhere to cultural heritage preservation standards, ensuring both cultural value and functionality are maintained.

How Can Enterprises Obtain Bulk Purchase Quotations and Design Solutions?

Special Channel for B-End Customers:
​✅ Online Submission: Fill out the project requirements form under the “Corporate Procurement” section on our official website.
✅ WeChat Direct Line: Contact our business manager at +86 18140209228 (response time <10 minutes).
✅ Dedicated Hotline: Call us at +86 02888504891 (an advisor will be assigned within 24 hours).
​Delivery Content:
✅ Space aesthetics plan + renderings
✅ Product list + tiered B-end quotations (including tax and shipping)
✅ Similar commercial case studies (real scenes of hotels, showrooms, office spaces)
✅ Schedule a visit to our 8,000 sqm Silk Road Exhibition Hall and warehousing center in Chengdu

Are these old stock items?

30% of our collection consists of genuine antique furniture, 40% features retro-style designs, and 30% are brand-new products.

Payment and Shipping?

We operate on a cash-on-delivery basis for in-stock items. Shipping costs are not included. All items are shipped fully assembled—no installation required, ready to use right out of the box.

Return and Exchange Policy?

For large items, we do not offer returns or exchanges, so please order carefully. For small items, we provide a seven-day no-questions-asked return or exchange policy. However, for non-quality issues, the buyer will be responsible for the shipping costs.

The minimum order quantity (MOQ) for corporate purchases varies depending on the product category:

Qualification Review: Businesses must provide a business license and photos of their premises (store or office) for qualification verification.

Minimum Order: First-time orders require a minimum of 5 items, with a total payment amount of no less than 20,000 RMB.

Wholesale Pricing: Corporate customers enjoy B2B wholesale pricing. For details, contact our sales team to receive the “Merchant Version” catalog and pricing list.

We use museum-grade packaging standards:

1.  Professional Protection – Shock-absorbing foam + custom wooden frames + moisture-proof treatment
2. Special Components – Removable parts are packaged separately with clear labels
3. Full Journey Insurance – Includes shipping insurance and accidental damage coverage
4. Unboxing Service – On-site unboxing and inspection service available at destination

Please retain all packaging materials until you have confirmed the item is in perfect condition.

Price differences stem from four core factors:

❶ Wood grade and rarity
❷ Craftsmanship complexity (percentage of hand carving, production time)
❸ Antique value (age, historical background, completeness)
❹ Collectible scarcity (origin, availability in market)

Selection Guide:

For collectors seeking cultural value → Choose the Antique Original Series (30% are traceable antiques)

For practicality and style coordination → Choose the Vintage Distressed Series (40% are retro designs)

For bulk corporate procurement → Choose our Customized Solutions (30% are newly manufactured)